What is the delivery time for my order?
Our current processing time is 5 weeks. Holiday seasons such as Christmas, Easter might be up to 6 weeks. We will update along the year accordingly.
Which countries does Fair Tailor ship to?
We ship globally to any country that covered by DHL’s delivery coverage and the delivery time is 5 weeks.
All orders are shipped via Express Courier.
The delivery to PO boxes is not possible.
How can I enjoy free shipping?
Shipping is free for orders over €150 (include). For orders below this value shipping costs will be at a flat rate of €15.
I forgot to add an item to my shop list, what should I do?
Please contact us as soon as you can. If we haven’t shipped yet we will add your new item to the shop list. Be aware that the shipping date might be re-arranged.
Do I have to pay for any additional import taxes/ tariffs/ custom fees?
We have already covered any additional taxes/ tariffs/ custom fees. Please contact us if for some reason you have been charged any additional taxes/ tariffs/ custom fees.
Can I expedite my order?
Normally we cannot expedite orders. If your suit is for a specific event, we suggest you allow additional time for any alteration may be required.
However please contact us if your need your garment faster and we will do our best to support you.
How can I change/cancel my order if I realise there’s a mistake?
Please contact us within 24 hours after your order, and we can assist you. 24 hours after receiving your payment confirmation, we will start the production of your order.
Can I track my order?
You can track the delivery after your order is shipped. We will provide you the tracking code. Currently we are introducing the production status tracking feature on our website, stay tuned.